Senior Sales Operations Analyst

Join Amwell as a Commercial Business Analyst to partner with Sales teams in leveraging analytics tools for enhanced lead conversions. Use Salesforce, Tableau, and Excel skills to drive high-quality data insights. Thrive in a fast-paced, diverse environment, be part of a mission-driven culture, and embrace remote work flexibility.
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Company DescriptionAmwell digitally empowers payers, providers and innovators, enabling an ecosystem of care that spans across in-person, virtual and automated care.Amwell provides a leading hybrid care enablement platform in the United States and globally, connecting and enabling providers, payers, patients, and innovators to deliver greater access to more affordable, higher quality care.Amwell believes that hybrid care delivery will transform healthcare. The company offers a single, comprehensive platform to support all digital health needs from urgent to acute and post-acute care, as well as chronic care management and healthy living.With nearly two decades of experience, Amwell powers the hybrid care of more than 55 health plans, which collectively represent more than 90 million covered lives, and many of the nation’s largest health systems, representing over 2,000 hospitals, have access to Amwell solutions.For more information, please visit Amwell.com.Brief Overview:Amwell is looking for a skilled Commercial Business Analyst to join our Global Growth Operations team. This individual will have the opportunity to partner with our Sales teams in their commercial activities while your prowess in tools and analytics will be instrumental in helping them drive behaviors conducive to heightened lead-to-sales conversions. You will also support the interpretation of insights to help achieve the Global Commercial Team Objectives & Key Results by developing and maintaining dashboards and reporting that inform action by our Commercial Leadership. Passion for analytics and AI, coupled with the ability to work across diverse teams and adapt to agile environments, is essential. Exceptional communication skills to deliver messaging to diverse stakeholders will also be essential for success.Your responsibilities will encompass providing invaluable internal support and guidance to both our Sales, Marketing and Leadership teams across a broad spectrum of functions, including lead generation, deal desk support, contracting, and Salesforce dashboard management.A firm grasp of the importance of clean, high-quality data is paramount, as you will be instrumental in ensuring that key business decisions are anchored in reliable insights.Core Responsibilities:• Become a trusted partner to the Global Sales Teams and identify areas to strategically enhance the lead quality, processes, and conversion to closed won deals.• Understand the key commercial drivers of our business and support the maintenance and development of dashboards and reports that enable actionable insights within the Commercial Team.• Serve as a “power user” of Salesforce, Tableau for CRM, Excel, and other tools to provide sales metrics, forecasts, and reporting on sales activity that informs Commercial Leaders.• Support high-priority commercial initiatives by integrating insights from forecasting and data analytics.• Collaborate with internal Business Systems team to enhance data and reporting. Assist with the development of relevant business rules to enable accurate measurement and reporting of key metrics.• Assist with key activities during planning and budgeting cycle.• Interact directly with Commercial Leaders to create a feedback loop for continuous improvement.• Contribute to other departmental metrics, KPIs, scorecards and business analysis as needed.Qualifications:• 5+ years’ experience in Commercial Operations at high-tech or software company• Bachelor’s Degree, Finance or Business preferred.• Adept and passion for data analysis; ability to effectively use data and analysis to tell a story.• Experience with Tableau/Tableau for CRM, Salesforce, SQL, Power BI preferred.• Excellent analytical and problem-solving skills• In-depth understanding of Commercial Operations business practices for sales processes from lead to cash• Experience with juggling multiple projects at once and prioritizing work effectively.• Excellent communication skills a must.• Experience working in high-growth and deadline-driven multi-cultural environment.Additional informationJob Level: P3Working at Amwell:Amwell is changing how care is delivered through online and mobile technology. We strive to make the hard work of healthcare look easy. In order to make this a reality, we look for people with a fast-paced, mission-driven mentality. We’re a culture that prides itself on quality, efficiency, smarts, initiative, creative thinking, and a strong work ethic.Our Core Values include One Team, Customer First, and Deliver Awesome. Customer First and Deliver Awesome are all about our product and services and how we strive to serve. As part of One Team, we operate the Amwell Cares program, which brings needed assistance to our communities, whether that be free healthcare for the underserved or for people affected by natural disasters, support for equality, honoring doctors and nurses, or annual Amwell-matched donations to food banks. Amwell aims to be a force for good for our employees, our clients, and our communities.Amwell cares deeply about and supports Diversity, Equity and Inclusion. These initiatives are highlighted and reflected within our Three DE&I Pillars – our Workplace, our Workforce and our Community.Amwell is a “virtual first” workplace, which means you can work from anywhere, coming together physically for ideation, collaboration and client meetings. We enable our employees with the tools, resources and opportunities to do their jobs effectively wherever they are!Salaried, Exempt Roles:The typical base salary range for this position is $84,000 – $115,000. The actual salary offer will ultimately depend on multiple factors including, but not limited to, knowledge, skills, relevant education, experience, complexity or specialization of talent, and other objective factors. In addition to base salary, this role may be eligible for an annual bonus based on a combination of company performance and employee performance. Long-term incentive and short-term variable compensation may be offered as part of the compensation package dependent on the role. Some roles may be commission based, in which case the total compensation will be based on a commission and the above range may not be an accurate representation of total compensation.Further, the above range is subject to change based on market demands and operational needs and does not constitute a promise of a particular wage or a guarantee of employment. Your recruiter can share more during the hiring process about the specific salary range based on the above factors listed.Additional Benefits• Flexible Personal Time Off (Vacation time)• 401K match• Competitive healthcare, dental and vision insurance plans• Birthing parents at Amwell enjoy up to 18 weeks of paid maternity leave• Non-birthing parents enjoy 10 weeks of paid leave• US employees experiencing reproductive loss are eligible for up to 7 days of paid leave• Employee Stock Purchase Program• Free access to Amwell’s Telehealth Services, SilverCloud and The Clinic by Cleveland Clinic’s second opinion program• Free Subscription to the Calm App• Tuition Assistance Program• Pet Insurance